Payment channels for utility services

The following are the key activities involved in providing payment channels for utility services at GAN-DIK:

1. Payment Options: We offer customers a variety of payment options. This includes accepting payments online, over the phone, through mobile apps, by mail, and in person at payment centres or kiosks. At Gan-Dik we can also help you create these various payment options and integrate into your business, so that you can provide easy payment options for your customers
2. Payment Processing: Payment processors are responsible for ensuring that payments are processed securely and accurately, and that customer information is protected.
3. Payment Verification: Here received payment are verified for validity. This involves verifying that the payment was received and credited to the customer’s account accurately. Payment verification also includes ensuring that any necessary taxes or fees are properly assessed and applied.
4. Dispute Resolution: In the event of a dispute or billing error, the payment channels provider will work with the customer to resolve the issue. This involves investigating the dispute and working to resolve it in a fair and timely manner.
5. Reporting and Analytics: As a payment channels provider, we also provide reporting and analytics services to help utility companies track payment trends and customer behaviour. This includes providing reports on payment volumes, payment types, and payment processing times.
6. Customer Service: We offer customer support through a variety of channels, such as email, phone, and chat, and responding to customer inquiries and issues promptly.